How Dynamic Content is Driving Digital Signage Change
The digital signage market is at an exciting point in its evolution, it has grown rapidly in the last few years as solutions have become more affordable and businesses embark on digital transformation strategies to combine offline and online experiences.
In terms of hardware, the large format market is expected to expand at a compound annual growth rate of 8% by the end of 2023 and we have seen technological leaps in resolution with 4K and even 8K screens available to create reality-like levels of detail.
Over the course of August 2019, partners from Sharp’s Open Architecture Platform were surveyed online and via a series of phone interviews to combine their observations and predictions for the digital signage market and to identify the upcoming trends for the year ahead.
Dynamic Content and the Digital Signage Market
Our partners expect dynamic content – localised, real-time content that changes based on the audience or location, like the weather or the news – to appear most widely on digital signage screens in 2020.
There are a number of key trends those surveyed believe will have an impact in the evolution of digital signage in the coming few years. 59 per cent of those surveyed believe that Audience Measurement will be a key driver for many businesses, followed by Audience Recognition (41 per cent) and even Voice-based Interaction (35 Per cent).
It will be followed closely by passive content, more traditional forms of images and video that fit the digital signage space and include promotions, inspirational messages and information.
Interactive content is likely to be less prevalent, however Birgit Jackson, Commercial Director of Visual Solutions at Sharp, expects interactive technology to play a role in specialist signage applications. “Interactive can work really well with applications where it can be used effectively such as wayfinding or catalogues”, she explains.
Michael Bailly, Head of Global Business Development at Cenareo, a digital signage platform provider that develops solutions for managing digital signage in software-as-a-service (SaaS) mode, believes retailers in particular need to use digital signage more intuitively to offer the customer a unique experience and face down the challenge of e-commerce.
“The high street has a problem. With e-commerce, the consumer has unlimited choice, availability, convenience and price, plus online retailers can identify consumers’ tastes and preferences, and target them more effectively with their advertising,” Bailly explains. “Meanwhile, the high street is a passive set-up, and to survive it must offer the customer experience that e-commerce cannot – a physical experience – it cannot compete on the same grounds as e-commerce. It’s all about emotion, so the high street must move from ‘one-to-many’ signage to one-to-one, personalised signage, using whatever device is required to achieve that.”
The partners agree that timing will be key in understanding what messaging works best and in which environment. For example, commuters stuck in traffic jams have more time to absorb digital signage messaging during rush hour than at other times of the day. Similarly, people arriving ten minutes early for a meeting have more time in reception to absorb longer-form content on screens.
More thoughts from our experts on digital signage can be found in our free to download ‘Which Way Next’ White Paper, which explores the opportunities and challenges for next 12 months for the digital signage industry as we enter a new decade.
Nordic Commercial Director